Sofitel Auckland Viaduct Harbour 5 stars

Customer review rating (ALL Rating) 4.2/5 1,323 reviews

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21 Viaduct Harbour Avenue, 1010 AUCKLAND, New Zealand

Description

Hotel extras

  • Stunning harbour side location in Auckland's CBD

  • La Marée signature restaurant offering a symphony of French and Latin fusion cuisine

  • Extensive leisure facilities including heated pool, jacuzzi, and fully-equipped gymnasium

  • Sofitel Spa offering an urban retreat for personalised spa treatments and well-being

  • Club Millésime offering a sophisticated and relaxing oasis with a realm of privileges

Our accommodation(s)

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Hotel location

Sofitel Auckland Viaduct Harbour

21 Viaduct Harbour Avenue
1010 AUCKLAND
New Zealand

GPS:-36.844868, 174.757385

Telephone
Fax +64 9 909 9001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,323 reviews

TripAdvisor Rating  4.5/5  3,645 reviews

Certificate of excellence 2023

Great Stay

Customer review rating 5.0/5

Leeanne W. Couples - Confirmed reviews ALL

The arrival and check in was seamless. Staff are friendly and helpful. Our room was beautiful, Junior Suite, room was large and very clean, lovely big bathroom. The bed was so comfortable and huge. We had the continental and hot buffet breakfast, was very good. Nicely located in the harbour. Really enjoyed our stay. Would stay here again.

Dear Leanne W., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reto Borer

Great stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Everything was splendid

Dear Jennifer H., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reto Borer

Fantastic Stay

TripAdvisor rating 5.0/5

minilee2018 TripAdvisor review

The arrival and check in was seamless. Staff are friendly and helpful. Our room was beautiful, Junior Suite, room was large and very clean, lovely big bathroom. The bed was so comfortable and huge. We had the continental and hot buffet breakfast, was very good. Nicely located in the harbour. Really enjoyed our stay. Would stay here again.

Poor experience

Customer review rating 1.0/5

Donald O. Business - Confirmed reviews ALL

Iron was burnt, left a stain on my shirt and air conditioner thermometer wasn’t working so both nights I stayed it was freezing cold until I could not take it anymore and they changed the room for me on second night

Dear Donald Tun Yew O., Thank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have spoken with the Maintenace Team to investigate the issue why you room was cold as well why the team did not offer you a move after the first night. I truly again apologies for this. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindly contact me direct for a further booking i will take care of the booking personally Sincerely, Reto Borer

Fantastic service!

Customer review rating 5.0/5

Miranda R. Couples - Confirmed reviews ALL

Excellent location and, in particular, staff were fantastic!

Dear Miranda R., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reto Borer

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Other web-users rate our hotel

  • 273 reviews 9/10 Location
  • 632 reviews 7.1/10 Room
  • 699 reviews 7.5/10 Service
  • 8 reviews 2.6/10 WiFi
  • 226 reviews 6.4/10 Food
  • 170 reviews 7.8/10 Breakfast
  • 157 reviews 8.1/10 Vibe
  • 121 reviews 6/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.